Shipping policy
Shipping Area
FlowersPop ships eligible products to addresses within all 50 United States, subject to carrier availability and product restrictions. Finished balloon arrangements, local delivery products, oversized items, event services, and products sensitive to temperature or pressure may have more limited delivery areas.
Order Processing
Most shippable orders are processed within approximately 1-3 business days. Processing time is separate from carrier transit time. Business days generally exclude weekends and federal holidays. Customized products, high-volume periods, holidays, promotional events, weather disruptions, supply shortages, or special orders may require additional processing time.
Shipping Charges
Shipping charges are calculated at checkout and may vary based on destination, package dimensions, weight, selected service, carrier, delivery speed, and product type.
Estimated Delivery Dates
Delivery dates shown at checkout or provided by a carrier are estimates unless FlowersPop expressly guarantees a particular delivery date in writing. FlowersPop is not responsible for delays caused by circumstances outside its reasonable control, including carrier delays, severe weather, natural disasters, transportation interruptions, incorrect addresses, inaccessible delivery locations, governmental action, labor disruptions, holidays, high shipping volumes, or other force majeure events.
Delayed Shipment
If FlowersPop determines that an order cannot be shipped within the timeframe represented to the customer, FlowersPop may provide a revised expected shipment date and, where required by applicable law, an opportunity to accept the delay or cancel for a refund.
Tracking
Where tracking is available, customers may receive tracking information electronically after shipment. Tracking information is provided by the carrier and may take time to update.
Incorrect Addresses
Customers are responsible for providing complete and accurate shipping and delivery information. FlowersPop is not responsible for delivery delays, lost packages, additional shipping charges, or failed delivery resulting from an incorrect or incomplete address supplied by the customer. If a package is returned to FlowersPop because of an address error, additional shipping charges may apply before reshipment.
Packages Marked Delivered
If a carrier marks a package as delivered but the customer cannot locate it, the customer should verify the delivery address, check surrounding entrances and delivery areas, ask household members or neighbors, allow a reasonable period for a possible early carrier scan, and contact the carrier. FlowersPop may assist with a carrier investigation where reasonably possible but does not guarantee replacement of packages that the carrier confirms were successfully delivered, except where required by applicable law.
Lost or Damaged Packages
For packages damaged in transit, retain the product, all packaging, the shipping box or mailer, shipping labels, and photographs. Contact hello@flowerspop.com promptly.
Local Delivery - Placer County, California
FlowersPop offers certain local delivery services within eligible areas of Placer County, California. Availability may vary by ZIP code, product, date, delivery capacity, delivery distance, and scheduling availability. A delivery fee may apply.
Recipient Not Available
If no recipient is available for a local delivery, FlowersPop may contact the purchaser or recipient, leave the item in a reasonably safe location where appropriate, attempt delivery with reception or concierge staff, or return the item for later redelivery. If redelivery is required because the recipient was unavailable, the address was incorrect, access was unavailable, or the customer failed to provide necessary delivery instructions, an additional delivery fee may apply.
Temperature-Sensitive Products
Balloon arrangements should not be left inside parked vehicles, outdoors in extreme heat, outdoors in freezing conditions, against hot windows, near heaters or fireplaces, in direct sunlight, or in other extreme conditions. FlowersPop is not responsible for deterioration resulting from improper storage or environmental exposure after delivery.